FAQ's
📦 Shipping & Delivery
📦 Shipping & Delivery
We offer worldwide shipping with delivery typically arriving within 10 - 18 days. Each order is carefully prepared before shipping to ensure it arrives in perfect condition.
🧵 Materials & Craftsmanship
🧵 Materials & Craftsmanship
Each tote is made using durable, high-quality fabric with a focus on strength and long-lasting use. Every detail reflects careful craftsmanship, designed to hold its shape while staying comfortable to carry.
🔁 Returns & Support
🔁 Returns & Support
If your order isn’t quite right, we offer simple and hassle-free returns. Our goal is to make sure you feel confident and happy with your purchase.
🧼 Since it's handmade, how do I clean it if it gets dirty?
🧼 Since it's handmade, how do I clean it if it gets dirty?
Because of the intricate appliqué and quilting, we recommend spot cleaning with a damp cloth and a little mild soap for small stains. If it needs a deeper clean, a gentle hand wash in cold water and letting it air dry is the way to go. Avoid the dryer if you want to keep that hand-stitched detail looking sharp for years.
✈️ Is it actually sturdy enough for travel, or is it more for looks?
✈️ Is it actually sturdy enough for travel, or is it more for looks?
It’s definitely built for work. Even though the quilting looks like a piece of art, the bag is reinforced with heavy-duty piping and the straps wrap all the way around the bottom for extra support.